Privacy Policy

Last updated: July 16, 2026

This Privacy Policy describes how Mindforge (Mindforge Performance Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy outlines what information we gather, how we use it, and the rights you have regarding your data.

Who We Are and What We Do

We are a stress resilience and mental toughness training provider based in Belfast, offering psychological stamina development for high performers. We deliver coaching, training programmes, and resources designed to help individuals build resilience and enhance mental toughness. When you interact with our services, we may collect information about you to provide and improve our offerings.

Information We Collect

We collect information in several ways. When you contact us through our website, you may provide your name, email address, phone number, and details about your training needs. We automatically collect technical information such as your IP address, browser type, and pages visited through cookies and analytics tools. If you attend our training programmes, we may collect attendance records and progress information. We do not collect sensitive personal data unless explicitly necessary and with your consent.

Legal Basis for Processing

We process your personal information based on the following legal grounds. When you contact us or sign up for our services, we process your data based on your consent. We also rely on legitimate interests to improve our services and communicate with you about relevant offerings. When required by law, we process data to comply with legal obligations. All processing is conducted fairly and transparently, and we only retain data for the purposes it was collected.

How We Use Your Information

We use your information to deliver our training and coaching services effectively. Your data helps us personalise your experience and track your progress through our programmes. We communicate with you about your training, upcoming sessions, and relevant updates. We analyse usage patterns to improve our website and services. We may also use your information to respond to inquiries, handle complaints, and ensure our services meet your needs. We never sell your data to third parties.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose. Contact form submissions and inquiries are retained for up to 24 months after your last interaction with us. Analytics and cookie-related data is retained for approximately 12 to 14 months. Server logs containing technical information are kept for up to 12 months. Training programme records and attendance data are retained for the duration of your engagement plus 12 months thereafter. If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

Your Rights

You have several rights regarding your personal information. You can request access to the data we hold about you at any time. You have the right to correct any inaccurate or incomplete information. You can request deletion of your data, subject to legal obligations. You have the right to restrict how we process your information. You can withdraw your consent at any time without affecting the legality of processing before withdrawal. You also have the right to data portability, allowing you to obtain your information in a structured format. To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather analytics information. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use essential cookies for security and functionality, and analytics cookies to measure traffic and user behaviour. We do not use cookies for targeted advertising. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality, but essential services will continue to work.

Data Security

We implement robust security measures to protect your personal information from unauthorised access, disclosure, and misuse. We use encryption for data transmission and secure storage for all personal information. Our systems are regularly updated and monitored for security vulnerabilities. However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security, but we commit to maintaining industry-standard protections and responding promptly to any security incidents.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services following any updates indicates your acceptance of the revised policy.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC for assistance with your privacy concerns or to report a potential violation of your data protection rights.